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This Figma template has everything you need to carry out this activity for your personal or commercial projects. All templates are published and available to the Figma community under the Creative Commons Attribution 4.0 International license.
Overview
An Empathy map is a discovery tool that allows us to practice empathy by being in the users’ shoes, organizing, sharing, and making sense of research data points to understand the broader influences in our users’ lives.
See
What do users see around them?
What are they watching or reading?
What is in the user’s environment like?
Think & Feel
What is running through their minds?
What are their dreams, hopes and fears?
Hear
What type of thoughts and ideas are influencing the user?
Say
What have we heard them say?
Do
What have we seen them do?
What are actions does the user takes?
What behaviors have we observed?
Pains
What obstacles or challenges does the user have?
Gains
What is the user’s goal and what are they trying to achieve?
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